McKinsey’s managing director, Dominic Barton, and other partners discuss global trends and how to act on them. Full story requires subscription. Hat tip to @benhinnen
Monthly Archives: November 2010
Peter Merholz Presentation: Upgrade Your Mandate
Higher ed organizations are poorly structured to create exceptional customer experiences across all points of contact. In this talk, Peter Merholz discusses the symptoms of broken organizations and how they can become truly customer-centric.