Opinions & assorted nonsense (same thing?) by Mike Rivera

Communication is Key to Good Project Outcomes

This analogy from the airline industry underscores the importance of communication’s effect on good outcomes. In the case of airlines, good communication among pilots can be the difference between life and death. In client services, communication between an agency and client can be the difference between a project’s success or failure. In the late 1970s, a small team of researchers at a NASA facility in Mountain View, California, began a systematic assessment of airline-pilot performance. One of them was a young research psychologist and private pilot named John Lauber, who later served for 10 years as a member of the National Transportation…

What Client Services Can Learn From an Outgoing Congressman

What Client Services Can Learn From an Outgoing Congressman

I listened to this interview with retiring US Representative Rush Holt and it struck me how well his viewpoint could be applied to client services. Holt makes the case that his time in Congress was one where he would apply his ethics publicly (and he admits that he came up short from time to time). Similarly, client services is also an arena where you apply your ethics. Ethics can, of course, encompass how you treat people, your business practices, etc. but they should also encompass your principles and convictions. The process you use, your client interactions and your company’s culture…

Book Notes: The Hard Things About Hard Things

Book Notes: The Hard Things About Hard Things

Notes from Ben Horowitz’s The Hard Thing About Hard Things: Building a Business When There Are No Easy Answers Pg. 52: “It’s a good idea to ask, ‘What am I not doing?’” Pg. 59: What’s the secret to being a successful CEO? There’s no secret, but one skill stands out- ability to focus and make the best move when there are no good moves. Pg. 65: Don’t be too positive. Tell the truth. Give problems to those who can solve them and are motivated to do so. Transparency engenders trust, gets more brains to work on hard problems, and encourages problems…

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