The Fundamental Higher Ed Website Issue: Centralization vs. Decentralization

You can’t talk about centralization unless you first talk about how things currently work under a decentralized system. So I’ll address that first. Many traditional universities (most? all?) take a decentralized approach toward their websites, both in terms of creation and maintenance. It’s thought that a decentralized structure where each division, school, college, department and …

State of Social Media at DU

As I make my exit from the University of Denver, I’ve decided to write one last series of posts outlining what I consider the state of social media at the university. To do so, I’d like to use The Community Roundtable’s Community Maturity Model as a starting point. The model is part of the Roundtable’s 2012 State of …

Gerry McGovern & Audience Based Navigation

Gerry McGovern nails it again. In his latest post, he laments audience based navigation. Not always, mind you, but often. One of McGovern’s main examples is from the educational world where audience based navigation is rampant and, in my humble opinion, replete with the problems he cites. The main thing to ensure is mutual exclusivity among …

Book Review: The Innovative University

Clayton Christensen and Henry Eyring apply Christensen’s disruptive innovation theories to traditional, 4 year, public and private higher ed institutions. It’s a great primer for anyone who wishes to understand the issues currently facing the higher ed world. I’ve written quite a bit at this blog about the issues this book puts into historical context. …

Thoughts on Higher Ed in the Mobile Space

Mobile is on everyone’s mind these days. Many schools have already launched some kind of iteration to meet and compete in the mobile space. But I’m finding the early versions lacking. That’s not meant as a criticism though. All early attempts will be rough around the edges as novelty wears off and best practices begin …

Thoughts on Audience Segmentation Via Clayton Christensen’s Theories

In the past, I’ve written about the line that exists between audience segmentation versus fragmentation. In it, I pondered whether our institution’s landscape of nearly 300 social media accounts constituted good segmentation or out-of-control fragmentation. Since that June 2011 post, I’ve been doing a deep dive into Clayton Christensen’s work. He discusses how well intentioned, smart …

The Perfect Higher Ed Layout?

I decided to head over to eduStyle to check out all the site redesign submissions I’ve missed over the last few months. It turns out that “differentiation” doesn’t seem to be a marketing objective anymore. Check out all these variation on a theme (and there are plenty more I could have chosen). What gives? Have …

Please Abandon Regularly Scheduled Email Newsletters

Most emails I get arrive on a regular schedule. Some monthly, some weekly, some daily. But I can only think of a handful that are mailed on an as needed basis. They send me mail when and if they have something of value to tell me. Otherwise, they get out of my way and help …

When Audience Segmentation Turns Bad

I came across this series of blog posts from NYTimes columnists David Brooks. In his own words: “…I asked readers over 70 to write autobiographical essays evaluating their own lives.” I love that idea. Higher ed could do take Brooks’ basic idea and fill some of the gaps that exist with prospects’ and students’ relative …